Archive for the ‘education’ Category

The Oxford dictionary defines ’empathy’ as; the ability to understand and share the feelings of another.

“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from his angle as well as your own. ” – Henry Ford

Along with gratitude, empathy is one of the most important people skills to master. We all want similar things from life and the simplest way to discover how someone else is thinking is to ask ourselves how we would think in a similar situation.

Empathy diffuses anger and frustration in people because most of us just want to be understood. American writer and lecturer, Dale Carnegie believed that we should never disagree with anyone because ‘people like people who are like they are’.

However, Dale stated that if we ever found ourselves in a situation where we felt so strongly about an issue that we simply couldn’t agree with someone then we should disagree with them as diplomaticaaly as possible.

“When you start to develop your powers of empathy and imagination, the whole world opens up to you.” – Susan Sarandon

Under no cicumstances should we merely use the phrase “Yes but” when voicing an alternative oppinion. Instead we should endeavour to ‘stretch’ the “Yes but” by saying something like; “I understand what you are saying but..”

By doing this we convey to the other person that although we disagree with them we understand their point of view and psychologically this is a very powerful negotiating technique.

The Oxford Dictionary definition of empathy mentions the ‘feelings’ of other people. This is important because if we can actually empathise with a person’s feelings as well as their oppinions the overall effect of the sentiment is magnified and the chances of the negotiation coming to a successful conclusion are greatly increased.

As an aside I have actually read Dale’s most famous book ‘How to Win Friends and Influence People’ about 15 times and each time I read it I learn something new.

There are many benefits to aquiring the quality of empathy, people will start to see us in a different light and we will become known as a person who understands and cares for others’ feelings.

Wether we work in sales or not we are all selling ourselves and our ideas on a daily basis. Empathy undoubtedly increases sales because people buy from people they like and trust and moreover they will tell their friends that we are the person to go to for XYZ product or service.

As well as improving our business results empathy will greatly improve our social and family lives. People will always be drawn to someone who is prepared to listen to them. The greatest conversationalists speak the least, they simply ask the best questions and then let others do all the talking.

The native Americans had a saying that you should never judge a man until you had walked a mile in his shoes, and this holds true today. In this era of hyper communication sentiments such as empathy and gratitude are our most important tools.

“The great gift of human beings is that we have the power of empathy.” – Meryl Streep

Andy.

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The Most Important Word in Business

I once posted an article on a personal development forum entitled ‘The most Important Word in Business’.

I’ll be honest, it’s a long time ago now and I’ve actually forgotten the exact word I proposed. Not too impressive you might think? What I do remember though was the best business word someone else suggested but I’ll come to that in a little while.

“Disneyland is a work of love. We didn’t go into Disneyland just with the idea of making money.” Walt Disney

My ‘word’ at that time may have been VALUE and I still see it as a very important business word. Afterall if you can add value to people’s lives they will reward you for it.

If you’re being hard-nosed about it you could say PROFIT is the most important word in business. In fairness most successful businesses make a healthy profit and this enables them to continue to grow and become more successful.

TRAINING is another important business word. As well as making a living and paying the bills a job can improve us as individuals. Training is vital for any organisation’s desire for continual improvement.

“Effort only fully releases its reward after a person refuses to quit.” – Napoleon Hill

Closely linked to training is the word PEOPLE. It’s worth a fair proportion of our income to work for and with decent people. Companies that care of their employees will always out perform companies that don’t in the long run.

There are may other important business words inluding: SUCCESS, CONFIDENCE, CUSTOMER, INVESTMENT, RESPECT, PROACTIVE etc.

However, I believe the most important word in any business is TRUST. Trust is the oil of all business. People buy from people they trust and everyone likes doing business with people they trust.

Is there a moral to this story. I don’t know, like I said I originally posted this article a long time ago. I know this much though if people trust you and your products, you’ll never go hungry.

“Every young man would do well to remember that all successful business stands on the foundation of morality.” – Henry Ward Beecher

Andy.

http://www.wealthnuggets4u.com

“There is nothing so strong or safe in an emergency of life as the simple truth.” – Charles Dickens

Most of us don’t like to contemplate the thought of being involved in an emergency situation, parents tend to concentrate more on teaching their children to avoid such situations rather than how to deal with them.

This is understandable, no parent likes to envisage their children having to cope with an emergency, however a few simple tips could one day help save their lives and possibly the lives of others.

What are the most common emergency situations?

1. Car accidents
2. house fires
3. invasion of home
4. personal attacks
5. severe weather
6. Bomb scares

We would all like to think that we would remain calm in a crisis because we all know that this is the most vital thing we must try to do.

“If you can keep your head when all about you are losing theirs, and blaming you…The world will be yours and everything in it, what’s more, you’ll be a man, my son.” – Rudyard Kipling

The main thing that gives us confidence and helps us remain calm is knowledge and preperation. In an emergency the most vital commodity is TIME. The more effectively we act the better the outcome will be.

We should always keep important numbers written down and in a place that all the premises’ occupants are aware of. Important documents should be photocopied and kept in a safe place.

Example of simple preperation – Fire:

There are several simple things that we can learn about fire that will prove invaluable if we are ever unfortunate enough to be confronted by it’s wrath.

1. Never throw water on an electrical fire.
2. Pan fires are best dealt with by smothering with a damp towel.
3. Never give fire extra OXYGEN by unnecessarily opening doors/windows.
4. If confronted by smoke keep as low to the floor as possible.
5. Prevenative: Fire extinguishers and smoke alarms are a must.
The GOLDEN rule of emergency situations is:

Safety comes before material goods, we must never, ever risk our welfare or that of others for the sake of our posessions, they can all be replaced. The successfull outcome of any emergency situation is judged solely by the prevention of death or serious injury, anything else is regarded as a bonus.

We must be brave but not wreckless:

As soon as it is safe to do so we must always call the emergency services. They are the experts and it is always best to let them deal with an emergency. All we can do is keep the situation as contolled as possible until they are able to take over.

This may involve acts of courage and bravery but these must be performed with minimal risk to ourselves and others.

“My ideas have undergone a process of emergence by emergency. When they are needed badly enough, they are accepted.” Richard Buckminster Fuller

Andy.

http://wealthnuggets4u.com

The Importance of Education

“Human history becomes more and more a race between education and catastrophe.” – H. G. Wells (1866 – 1946)

I first came across the above quotation about ten years ago when I read a book on prophets, the quote has stuck with me over the years but I must admit I had always thought it was Jules verne that said it. (Doh!)

Science fiction writers are by their very nature good predictors of the future and H. G. Wells’ words have always resonated with me. Potentially, the next twenty years or so are going to be the most critical years we will ever face.

So much is happening so fast these days that it is vital that we have the werewithall to keep up with it. Therefor the role of education is taking on a greater and greater significance.

A hundred years ago it was only the priviliged few who were fortunate enough to receive an education and reading and writing were considered great skills. Fortunately, we’ve reached a point in our evolution where illiteracy has for the most part been eradicated.

“Only the educated are free.” – Epictetus (55 – 135 AD)

There are five ways that we absorb information, in order of popularity they are; Verbal, Visual, Tactile, Kinesthetic (info manipulation) and Aural.

Personally, I think people learn better if they enjoy what they are doing. Ocassionally, people contact me and ask me things like “why are you always fooling around?” or “Why don’t you take personal development seriously?”

I always give the same answer: I DO take PD seriously, I get up at 4:30 am every morning to write my website’s daily update, now that’s taking things seriously! As for the fooling around part, well old habits die hard…

“What we learn with pleasure we never forget.”  – Alfred Mercier (1816 – 1894)

As parents we cannot force our children to study, we can only advise them that it’s in their best interests to do so. As a child I received zero pressure, only encouragement from my parents and their approach paid off.

Psychology is one of my passions and I’ve always appraoched the subject of success with the same attitude: ‘Try your best and then forget it’.

Why waste time worrying about things we can’t influence?

Education and schooling prepares children for life, it teaches them the improtance of discipline and routine. It’s only the fortunate few who are naturally gifted, most of us have to work damned hard for a living, so the sooner we learn the work ethic the better.

If you want to teach your children about life, get them a pet. Learning to care about something other than ourselves is a vital life skill.

I think the most important part of education is ‘vocabulary’. The ability to communicate effectively with people is one of if not THE most important life skills. Being able to express oneself is so important.

I believe a large percentage of violence stems from the inability to communicate ones true feelings effectively and the subsequent frustration that that brings. Wars have been fought in the past simply because of prejudice and a lack of tolerence and understanding of others.

The world is undoubtedly becoming a ‘smaller’ place and our understanding of each others cultures and traditions is improving. I just hope that we don’t become to reliant upon technology because I’m a firm believer in the concept of moderation in all things.

“The great thing, then, in all education, is to make our nervous system our ally instead of our enemy.” – William James (1842 – 1910)

Andy.

http://www.wealthnuggets4u.com